Store Manager

Summary of Role:

Reporting to the District Manager, the Store Manager is accountable for the management of all aspects of their store while realizing the Laura Secord vision. This role will build, coach and lead a team that delivers a high level of customer service to drive sales, and maintain a well merchandized and presentable store.

Major Duties:

• Maximizes opportunities to increase sales and profitability
• Networks, recruits, and hires quality employees
• Delivers ongoing coaching and training to all store employees
• Maintains clear professional communication with team and management
• Effectively plans, executes and delegates day to day responsibilities
• Merchandizes to maximize sales
• Implements and maintains merchandising guidelines and standards
• Complies with company policy and procedures to ensure customer satisfaction and to achieve Store objectives
• Delivers and supports the company objectives and initiatives

Key Competencies:

Well Staffed

• Sales Driven
• Is accountable for the store’s sales performance including KPIs (Key Performance Indicators)
• Is commercial sales focused

Customer Focus

• Acts as a role model for excellent Customer Service: demonstrates a “customer comes first” attitude
• Demonstrates sales floor leadership using “Customer Comes First” selling steps.
• Excellent problem solving skills are coached and demonstrated when handling customer complaints

Team Leadership

• Leads employees to achieve goals through positive motivation
• Uses conflict resolution skills to build team cohesiveness
• Manages performance of staff timely and effectively

Well Run

• Organizational Skills
• Uses time management skills to prioritize and complete required tasks
• Reporting and administrative duties are delivered accurately and in a timely manner

Communication Skills

• Coaches and delivers clear, professional effective written and oral communication
• Provides DM and staff ongoing honest and straightforward feedback, offering solutions to potential problems

Well Merchandised

• Visual Merchandising skills
• Demonstrates initiative and adaptability
• Takes pride in shop appearance
• Understand the customer needs and the market

Attributes:

• High Energy with a Positive Attitude
• Professional and Mature
• Demonstrated Leadership
• Takes Initiative
• Results Orientated

Education/Experience:

• Previous Sales & Customer Service Experience
• 3-5 years Retail Management Experience

To apply, click here.